Shipping policy

Last updated: 21 October 2026

Delivery countries

We deliver to mainland France, Belgium and the Netherlands.

Shipping costs

Standard shipping is free in all three countries. The total amount of your order, including shipping, is always shown before you pay.

Delivery time

Your order is delivered within 8 to 14 business days of placing your order. Delivery can take slightly longer around the holidays or when carriers are very busy.

If you have not received your order by the end of this period, contact us: we will trace your parcel with the carrier and, if necessary, send the item again or refund you. You also keep the rights the law gives you in case of late delivery, including the right to terminate the contract under the conditions provided by law.

Tracking your parcel

As soon as your order ships, you receive an email with your tracking number. You can also track your order on our Order tracking page.

Delivery address

Please check your address carefully when ordering. If a parcel is returned to us because the address is incomplete or incorrect, or because it was not collected within the carrier's deadline, we will contact you to send it again; the cost of reshipping may then be charged to you. If you no longer want the order, we will refund the price of the items.

Lost or damaged parcel

The parcel travels at our risk until you take physical possession of it. If your parcel is lost or arrives damaged, contact us at info@douxcocon.fr, with photos in case of damage: we will send the item again or refund you, free of charge.

Returns

You can return an item free of charge for up to 30 days after receipt. All details are in our return and refund policy.

Customer service

Questions about your delivery: info@douxcocon.fr or +31 6 40 77 67 68. We reply within 24 to 48 business hours.